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Zowie's Ecommerce Glossary

Master the technology, phrases,
and common questions of ecommerce
customer service.
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A
AI Chatbot
AI Model Training
AI Training Data
AI-Powered Search
Average Handle Time
B
Bot Analytics
C
Chatbot Training
Contact Center AI
Conversational AI
Customer Retention
Conversational Data
E
Escalation Management
F
Feedback Loop
FAQ Automation
First Contact Resolution
H
Helpdesk Automation
I
In-App Support
Intent Recognition
Incident Management
K
Knowledge Management
M
Machine Learning
Multilingual Support
N
Net Promoter Score
Natural Language Processing
O
Omnichannel Support
P
Proactive Support
R
Reactive Support
S
Sentiment Analysis
Self-Service Portal
Service Level Agreement
T
Ticket Routing
U
User Experience
User Behavior Analysis