How to Scale Customer Service Team in a Fast-Growing eCommerce?
Talk with Kris Kepinski from Tylko
If you’re an eCommerce Manager or if you’re responsible for customer service in an eCommerce, startup, or other fast-growing company, then make sure to join our webinar and learn how, Tylko, a fast-growing startup shipping to entire Europe customized designer furniture:
- scaled its customer service team up;
- dealt with multilingual and multi-cultural issues;
- and overcame other obstacles and challenges of a fast-growing eCommerce business.
On October 8th (Thursday), we’ll be talking with Kris Kepinski about the biggest challenges in customer service scaling in relation to the size, quality, and workload. We’ll try also to answer all your questions, so prepare some and join the discussion!
October 8th, 2020 (Thursday)
10 AM PDT (Pacific Daylight Time) / 7 PM CEST (Central European Summer Time)
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Meet Our Guest
Kris Kepinski is an acknowledged Customer Experience Manager at Tylko, which is a Polish eCommerce start-up shipping its products to entire Europe.
With years of sales and customer service experience in several companies like Allegro or WebInterpret, he knows how to build long-lasting relationships with customers and how to make them the returning ones.
Tylko is a whole new approach to furniture design, made possible with an innovative app. Founded on the simple truth that every space is different, the Tylko app enables the possibility to customize designer furniture to suit specific needs and personalities.
This unique business model is based on fully automated production
and a no-middleman delivery process.