Zowie Raises $600k to Expand Internationally

Zowie Raises $600k to Expand Internationally

October 12, 20202 min read
We’re excited to announce that Zowie growth is fuelled by a $600k investment round led by Central European fund Inovo Venture Partners (Allset, Booksy, and Infermedica), with help from European…
Masters of Customer Service #2: Alicja Heyduk, Infermedica

Masters of Customer Service #2: Alicja Heyduk, Infermedica

October 5, 202013 min read
They say the best way to get flawless at things is by learning from your own mistakes. We believe that it’s better to avoid failures and double down on patterns…
5 Tips How To Improve Your Net Promoter Score

5 Tips How To Improve Your Net Promoter Score

October 1, 20204 min read
There are many ways to check what customers think about your company. You can find a range of articles on indicators which present customer attitudes towards your services or products.…
Masters of Customer Service #1: Jakub Zawadzki, DocPlanner

Masters of Customer Service #1: Jakub Zawadzki, DocPlanner

September 15, 202010 min read
They say the best way to get flawless at things is by learning from your own mistakes. We believe that it’s better to avoid failures and double down on patterns…
Roza Szafranek: How To Hire a Great Customer Service Team?

Roza Szafranek: How To Hire a Great Customer Service Team?

September 11, 20204 min read
A few days ago, we had an opportunity to talk with Róża Szafranek—an HR expert, Recruiter of the Year 2018, and psychologist. We’ve spent over 1 hour talking about how…
The 5 most popular mistakes in customer service.

The 5 most popular mistakes in customer service.

August 21, 20203 min read
“Errare humanum est” or “To err is human”. This sentence applies to all areas of our lives. It doesn’t matter whether we talk about the private or business one. Let’s…
Customer Success vs Customer Support. How to separate them?

Customer Success vs Customer Support. How to separate them?

August 12, 20205 min read
The titles of employees are changing and evolving quickly. In a previous article, We’ve shared 5 tips how to increase customer satisfaction and showed that it has never been so…
5 tips how to increase your customers’ satisfaction.

5 tips how to increase your customers’ satisfaction.

August 3, 20206 min read
Customer Satisfaction has never been so important as it is nowadays. So far, every day in 2020 shows us that customer service in conjunction with customer support form a powerful…
Zowie is the new Chatbotize

Zowie is the new Chatbotize

July 27, 20203 min read
Dear Customers & Friends, When roughly three years ago me and Matt founded Chatbotize, the trend of moving communication to chat channels was in its infancy, even though the consumers…
CSAT: what is it and why is it so important? [EXAMPLES]

CSAT: what is it and why is it so important? [EXAMPLES]

July 18, 20206 min read
During last weekend together with friends we’ve decided to grab coffee and spend some time at the lake. Everyday, all of us work with different customers: I take care of SaaS…
How to Cut Customer Service Costs by 50%?

How to Cut Customer Service Costs by 50%?

July 27, 20205 min read
Nowadays, customer service has become the most crucial aspect in regard to having a successful business. Of course, the quality and the price of the product is of no less…
How to deliver an excellent customer experience?

How to deliver an excellent customer experience?

July 27, 20208 min read
In today’s competitive market, a great product and marketing strategy may not be enough to attract new customers. In both the B2C and B2B sectors, customers’ expectations are increasing, and…
Customer support trends for the next decade

Customer support trends for the next decade

July 27, 20209 min read
As time goes by, there’s one thing that stays pretty much the same: the importance of customer support. In fact, research shows that by the end of 2020, customer experience will overtake price…
B2B customer service done right

B2B customer service done right

July 27, 20207 min read
Customers in the B2B sector can be more demanding than others. To meet their expectations, you need to pay attention to the specifics of your target group, just as you…
How to rock omnichannel customer support?

How to rock omnichannel customer support?

July 27, 20208 min read
Anna has bought a pair of shoes in a popular online shop. She wasn’t at home when the delivery arrived so she asked her flatmate to open the package, check…
5 Content Marketing Strategies To Try in 2020

5 Content Marketing Strategies To Try in 2020

July 27, 20207 min read
The year 2020 is upon us. The question is: how are you going to plan your content marketing efforts? The importance of content has been on the rise in the…
Top 8 Marketing Automation Trends for 2020

Top 8 Marketing Automation Trends for 2020

July 27, 20207 min read
The new decade is just around the corner. Marketers and entrepreneurs should update their strategies to the current reality. We have gathered insights from 8 experts about the future of…